SAFRAN ELECTRONICS & DEFENSE recrute :
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Electronics & Defense est une société de 10 000 salariés fondée sur la maîtrise de technologies clé au service de la souveraineté. Conjuguant intelligences humaine et artificielle, elle développe des produits et services permettant d'observer, de décider et de guider pour les marchés de l'aéronautique, de la défense et de l'espace. La société met également son expertise électronique au service des autres sociétés de Safran.
Descriptif mission
Customer Support Responsibilities:
- Actively participate in the customer support plan for Group and partner OEMs in the Asia Pacific region.
- Analyze product reliability and In-Service Experience, providing timely feedback to OEMs through reliability reports and analysis of key metrics.
- Thoroughly investigate and address customer technical complaints related to civil aircraft components and liaise with workshops for interpretation and updates.
- Act as the interface between OEMs and Asia-Pacific Airlines, managing technical disputes, following up on technical improvements, and handling emergency situations.
- Manage customer and supplier relations across the region, supporting Entry Into Service for new programs.
- Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), and implement systems or component modifications following Service Bulletins (SB).
- Develop end-user documentation and training materials; conduct training sessions for in-house teams and external customers.
Repair Operations Responsibilities:
- Lead repair workshops and customer support operations for SAFRAN Group and partner OEMs in Asia-Pacific.
- Support a team to ensure short Shop Processing Time and monitor Key Performance Indicators, reporting to selected OEMs.
- Attend Technical Review meetings and support existing repair capabilities, solving issues promptly.
- Assist the Lead for Bench Maintenance on the workshop level and perform/supervise level 3 Corrective Maintenance when needed.
- Implement Predictive Maintenance, assist in sourcing for materials, and establish calibration requirements.
- Proactively initiate creative solutions to maintenance issues, implement best practices, LEAN operations, and continuous improvement.
- Conduct investigations, write reports to customers, and ensure optimum communication between all stakeholders.
- Report to management, flowing down relevant and timely information.
Capabilities Development Responsibilities:
- Lead the development and implementation of Group and partner OEMs' new repair capabilities, including market research and feasibility studies.
- Drive progress, review milestones, report advancements, track investments and expenses, and monitor contractors and suppliers.
- Perform self-assessments, engineering studies, and liaise with QA for airworthiness application and repair capability integration.
- Review Testability, perform Shop validation, and act as the Project Manager for the assigned project.
- Handle Requests For Information or Quotation for technical/commercial proposals.
- Ensure SEDSA contract terms & conditions are understood & satisfied and manage SAFRAN OEMs Support investment.
- Develop relationships across multiple organizations, safeguarding the interests of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partner OEMs.
SAFRAN ELECTRONICS & DEFENSE recherche :
a) Degree in Mechanical/Electrical/Aeronautical Engineering
b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair
Operations, in OEM or MRO environment
c) Proficient in product support and trouble shooting procedures
d) Hands-on experience on design and wiring of electronics test fixtures
e) Experience in OEM technical support, or related MRO operations/engineering
f) Must be familiar with technical support environment, processes, and manuals used for aircraft maintenance. Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous
g) Serviced-oriented with hands-on experience of customer support.
h) Effective Project Management and interpersonal skills
i) Experience in calibration requirements and procedures
j) Proficient with Microsoft software applications
k) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous
l) Sound knowledge of quality systems such as ISO9000 and AS9110
m) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects
n) Ability to multi task in a dynamic environment
o) Excellent communications skills. Well versed in written and spoken English
p) Able to think ahead, process data, make decisions and solve problems.
Résumé :
- Référence : 2024135199
- Singapore - Singapour
- CDI
- Plus de 10 ans d'expérience
188 abonnés
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mis...
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