Service Delivery Manager/Cybersecurity (m/f) (H/F)

  • Entreprise : Airbus Defence and Space
  • Localisation : Paris - France - Ile-de-France
  • Fonction : Service Delivery Manager/Cybersecurity (m/f)
  • Type de contrat : Contrat à durée indéterminée (CDI)
  • Date de publication : 01-10-2021
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Description du poste


Who we are:



Airbus CyberSecurity is one of the most advanced sovereign cyber security players in Europe. Created in 2012, we are a fully owned subsidiary of Airbus Defence and Space and our ambition is to become a European and worldwide leader in Cyber Security.



Our mission? We protect governments, military organisations and critical national infrastructure from cyber threats. We provide a global cyber defence approach based on state-of-the-art trusted technologies that dynamically protects, detects and responds to cyber threats with a portfolio that includes managed security services, design and integration solutions, industrial control system offerings, encryption, key management and consultancy services.



We are over 900 cyber professionals based across France, Germany, the UK and Spain, each with a Security Operations Centre (SOC). We also operate in the Middle East and the United States.



To support our growth, we are currently looking for a Service Delivery Manager / Cybersecurity (m/f) based in Elancourt, France. You will ensure all the services (including Cyber defence on Demand or Threat Intelligence services) are delivered to our customers accordingly to the service level agreement. You will synchronize operations with customer's peers, contribute to the continuous improvement of services with our internal teams and deliver action reports to your program manager.


Acting as an ambassador of Airbus CyberSecurity expertise, you will also contribute to the development of our activities by proposing new services to the customers in order to improve the security level of their IT systems.




What you will do with us:



As a Service Delivery Manager (m/f) , you will work in close interaction with our internal teams such as SOC team, Engineering, other experts, pre-sales and project management teams, to represent your customer's interests and requirements (network specifications and the applications architecture). In this frame, your activities will be the following:



  • Ensure the delivery of the services to our customers

  • Coordinate the operations inside the Cyber Defence operations department in case of other resources are required to improve, fix any points on the delivered services.

  • Manage the SLA compliance

  • Organize and lead monthly meetings with your customer's peers in order to review all major events and actions which occurred during an elapsed period of time

  • Handle crisis & exception situations with the Program manager, the staff & your customer

  • Coordinate the operations stakeholders and guarantee the achievement of the goals whenever some upgrade or change operations are necessary.



This position requires a French security clearance.




The skills we are looking for:



We are looking for candidates with the following skills and qualities:



  • Master's degree in the field of Computer Science, IT, Engineering, or equivalent with a minimum of 5 years of experience in a similar position in the field of Cybersecurity services.

  • Rigorous and respectful of processes. Strong attention to details

  • Strong time management skills with an ability for multitasking

  • Information Security and operational oriented mind-set

  • Strong customer focus

  • Team Spirit

  • Negotiation level of French and English




Why join us?



1/ Work for a European specialist in cyber security, within a team of experts providing resilient, agile and cutting edge cyber security products & services for high profile customers in key markets.



2/ Get the opportunity to grow your skills and capabilities thanks to our Airbus learning offer: digital solutions, classroom sessions, certified training.... Being part of the Airbus team, you will have access to an evolving career plan adapted to your profile.



3/ Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance.



Looking for a new challenge or a new career opportunity in a rapidly growing company? Join Airbus CyberSecurity!





This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.


Profil recherché


  • Date de début : nc.
  • Durée : nc.
  • Expérience requise : 5 à 10 ans d'expérience
  • Salaire : nc.
  • Référence : JR10087123
  • Secteur d'activité : Industrialisation, Production
CDI CDD Intérim

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