Customer Relationship Manager - France (M/F)

  • Company : Resource Group
  • Localisation : tbd - France - France
  • Position : Customer Relationship Manager - France
  • Type of Contract : Permanent contract
  • Date of publication : 2018-05-17
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Job Description

On behalf of our client, resource group is currently looking for the following profile :

Title: Customer Relationship Manager (CRM)

Location: France

Hiring Manager: Divisional CEOs

Career Level: Minimum 10-yrs Aerospace industry experience

Function: Customer on-site interface

Duration: Permanent contract

Start: As soon as possible

Language: French mandatory

Role Summary/Purpose:

The CRM is accountable for profitable business growth at their assigned customer(s) and broad company objectives in:

- - Facilitation and management of complex personal and organizational relationships with specific strategic customers to the ultimate benefit of the company

- - Development and integration of processes and customer communications that meet the new and on-going business needs across the company

- - Participation in tactical plan execution and contribution to long-range strategy development for the overall profitable business growth strategy of the company

Role Responsibilities:

- - Conduct weekly, bi-weekly or monthly telecons (as appropriate) with the Senior sites, monitoring upcoming and open bid activity, coordinating customer visits, reviewing action plans on open issues (performance, commercial, contractual), etc

- - Investigate, understand and regularly communicate to the company all appropriate customer issues, especially involving new business opportunities, competitor actions, strategic plans, supplier issues, acquisition opportunities, etc

- - Facilitate customer communications by ensuring appropriate levels of openness, accuracy, timeliness, and sensitivity to improve customer perceptions towards the company

- - Facilitate overall customer relationship building, participate in major proposal development, submittal and follow-through, provide creative solutions / alternatives to meet customer requirements while ensuring the profitable growth of the company

- - Participate in the company long range planning and tactical execution for profitable business growth at their specifically-assigned customer(s)

- - Effectively interface with all the company site CEOs and executive management and regularly provide customer-related inputs, advice and counsel

- - Facilitate the company internal communications to improve overall efficiency and effectiveness in relation to their specifically-assigned customer(s)

- - Develop and present profitable growth strategy recommendations for their assigned customer(s) to the company site CEOs and executive management

- - Ensure that the company site CEOs and executive management are fully aware of both the financial liabilities and opportunities at specifically-assigned customer(s)

- - Submit weekly status reports to Divisional VP of BD


- - Bachelors degree from accredited University, Masters Degree preferred

- - Demonstrable experience in aerospace customer relationship management, including but not limited to formal proposals, negotiation team participation, execution of pursuit plans, on-site support, ex-customer employee, etc

- - Demonstrable ability to effectively influence and motivate non-direct report teams on new and on-going business issues at their specifically-assigned customer(s)

- - Extensive direct knowledge of specifically-assigned customer(s)

- - Ability to anticipate, identify, and resolve complex inter-personal and inter-organizational issues

- - Strong oral, written communication, and presentation skills

Should you be interested in this position please send your CV and we will contact you for an initial confidential discussion.

Required profile

  • Start date : asap
  • Term : permanent
  • Experience Required : 5 to 10 years
  • Salary : tbd
  • References : AEROCONTACT-1289888570
  • Activity area : Aerospace Engineering

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