Carbon60 are seeking a Customer Service Administrator to join a vibrant expanding team. You would be primarily responsible for the effective and efficient management of spares and repair orders, ensuring that the throughput of customer orders within the business, from receipt to despatch and subsequent invoice, is in accordance with business processes, procedures and contractual obligations.
You will be required to accurately check and processing of customer spares, repair orders to include input within the Syteline business system.
Preparation, submission and follow through of customer quotations.
Monitoring unit throughput to ensure adherence to contractual obligations.
Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained.
Provision of regular customer account status reports.
Internal reporting on key performance indicators.
Out of hours AOG cover on a rota basis.
Passionate about customer service.
Demonstrated experience interfacing with customers in an aerospace aftermarket or repair environment.
Experience in working on MRP sales & repair module systems.
Strong knowledge and skills in Microsoft Office products.
Hydraulic and / or actuation knowledge or experience is an advantage.
The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.