Charlotte Douglas received the prestigious Eagle Award in 2010 from the International Air Transport Association (IATA) for "Best Airport." It is considered the most distinguished of awards in the aviation industry. Charlotte Douglas was recognized for its quality service and economical value to airline customers.
This year, the Airport launched CLT 2015. It includes a new 7,000 parking space deck, expansion of Departures/Ticketing and Arrivals/Baggage Claim and roadway in front of the terminal. The terminal expansion will accommodate additional checkpoint lanes and reconfigure the ticket counters and the Arrivals/Baggage Claim lobby.