Your questions, answered need a helping hand to use your refund credit and booking incentive on our website? Let Sian, one of our Travel Advisors, take you through the process, step by step.
See all our COVID-19 FAQs here: https://www.tui.co.uk/destinations/info/coronavirus-faqs
Skip to how to apply your refund credit note here: https://youtu.be/KPGQhImM_WU?t=135
Just so you know, in this video we mention that if you dont spend all your refund credit the first time you book, youll receive a new refund credit code unless the remaining balance is under £100. This policy changed on 2/6/2020. You will now receive a cash refund if you have any refund credit balance remaining.