A Guide to Our TUI app In the Event of a Crisis or Incident | TUI

If you need extra help in the event of a crisis while youre away, we can support you through the TUI app. This video explains how the app works and how it can help you should you need it.

If something happens and you need some help, you can use our new 24/7 chat support feature to communicate with us. Day or night, simply send us a message through the TUI app and well send you an answer, or arrange for a TUI Rep to come and assist you as soon as possible. Thanks to our chat support feature, were only a message away whenever you need something, no matter how big or small.


Head to https://www.tui.co.uk/destinations/info/my-tui-app for more information.