SAFRAN SEATS recruits :
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.
Mission description
Under the instructions of its manager and in close collaboration with the Program and the Sales Manager, ensure communication with the customer as well as the order entry and monitoring of spare orders by relying on the supply chain and internal departments. …
SAFRAN SEATS is looking for :
- Ensure the request and receipt of a customer order
- Hold the order review to ensure compliance of the elements mentioned in the order
- Establish quotes
- Enter orders in the ERP system (“Enterprise Resource Planning”) and send order acknowledgements
- Process and track free orders
- Coordinate and track AOG requests
- Ask customers for information to open a customer account
- Represent the company and the department if necessary at events (reception during visits customer, fairs)
- Apply the process and work instructions related to its field of activity and use the requested tools.
- Propose alternative equipment when customer's request cannot be fulfills and suggest additional PN.
- Develop business relationship with customers by conducting on site visit, participating in performances reviews and regular phone call for order book review.
- Proactively ensure order book management, analyze and communicate to OOR customers (“Open Order Report”)
- Monitor backlog and on time delivery to proactively inform Customers of any deviation
- Help the sales or program manager in the follow-up of customer orders.
- Negotiate customer CRD (Customer Requested Date) when on time delivery is not possible
- Solve and prevent customer claims in a timely manner
- Coordinate and track RMA (return material authorization) requests
- Answer customer queries on deliveries
- Ensure the back up (replacement) of a person in his department
- Follow and improve KPI
- Coordinate exchanges of collection requests between accounting and customers
- Participate in the service continuous improvement actions
- Answers other duties as required per your manager
- Make easy to work with Safran Seats
Summary :
- References : 2024137481
- Singapore - Singapore
- Permanent contract
- 5 to 10 years
189 subscribers
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mis...
Other offers from SAFRAN SEATS
Garden Grove
il y a 21 jours
Corbeil - Grand Est
il y a 15 jours
Garden Grove
il y a 7 jours
Grand Prairie
il y a 9 jours
Corbeil - Grand Est
il y a 3 jours
