Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 11 500 collaborateurs répartis dans 13 pays.
Mission description
Summary:
Lead and manage all aspects of the MRO operations business unit through a direct reporting structure and ensure safety, regulatory, quality, cost, delivery, customer satisfaction objectives are achieved while maximizing growth, profitability and leveraging employee relations in order to build a culture of continuous improvement and high performance.
Essential Duties & Responsibilities:
• Support, mentor, and motivate your workforce to reach expected level of performance for the MRO operations department.
• Responsible for execution/delivery including programs & contracts, aftermarket production, planning, customer service, and collaboration with supply chain and quality.
• Collaborate with MRO quality control manager on all SRQ MRO quality topics to ensure products delivered are on time and at the expected quality level to customers, and co-manage external/internal customer MRO quality topics (issues, concerns and complaints).
• Manage the external/internal customer MRO issues (concerns, questions, complaints etc.). Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, quality and 100% customer satisfaction.
• Manage MRO operations team by deploying a customer centric mindset and partner with HR department on HR related topics such as hiring, training, firing, promoting, coaching, etc.
• Review and evaluate total performance on a continuing basis and establish proper measures of performance.
• Support the continuous improvement site manager on Improvement initiatives by implementing and supporting OS Waves and QRQC.
• Ensure commitment to a safe working environment and the HSE and 6s standards and processes as established by corporate, division and site.
• Train, mentor, develop, coach and counsel MRO leadership to ensure desired results are achieved meeting mid to long-term company goals.
• Drive the implementation and practice of Lean Manufacturing & Six Sigma initiatives.
• Establish and maintain the budget (OpEx and CapEx) along with P&L (Sales, Cost, OH, EBIT, FCF) for the business unit.
• Define needed recovery plans when BU's performance is off track, develop burndown plans associated with arrears
• Participate in global marketing initiatives, interfacing with the GM and global Sales and Marketing teams, to fulfill strategic planning objectives and identify new business opportunities, aligning these with development and engineering teams.
• Provide consultation and guidance in the preparation of proposals for products.
• Maintain positive customer relations by ensuring the highest level of quality, delivery, and service while managing risks and opportunities.
• Drive a quality mindset throughout the BU.
• Manage the preparation and distribution of status reports on SRQ MRO quality topics.
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mis...