Sales Account Controller (H/F) (M/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.



Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.



Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.

Mission description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.



At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!



In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.



The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on order status.



Key Responsibilities will include:

- Sales Order Processing and RMA processing

- Ensuring MRP and other systematic actions are completed in a timely manner

- Monitoring sales order progress and ensuring departmental objectives are being implemented, e.g. OTIF

- Maintaining accurate records of customer details, requests, quotations and orders

- Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail

- Compiling and providing progress reports to customers

- Flexibility to respond to AOG (Aircraft on Ground) requests

- Working to achieve agreed departmental objectives and customer requirements, through co-operation with both customers and cross functional departments

- Undertaking any other duties that may arise from time to time that are consistent and commensurate with the overall purpose of the post

- Provide KPIs to demonstrate performance status and highlight key issues, providing recommendations for continual improvement

- Set up, maintain and document systems and operating procedures as required