Manager of Technical Services (H/F) (M/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.



Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.



Safran Power Units est spécialisé dans la conception et la production de groupes auxiliaires de puissance et systèmes de démarrage pour l'aéronautique civile et militaire, de turboréacteurs pour missiles et engins cibles. La société est un leader mondial dans son domaine avec plus de 21 000 systèmes livrés à ce jour dans le monde depuis sa création en 1961.

Mission description

1.0 SUMMARY OF JOB PURPOSE



Support Safran Power Units customers and worldwide members with technical advice and solutions.





2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES



• Advises executive management and other members of the Safran Power Units team on product issues in support of customer operations.

• Responds to customer and shop personnel requests for technical support in order to maintain product integrity.

• Prepares reports required to support customer and company operations.

• Conducts Engineering Investigations in support of customer requirements.

• Understands how to manage and prepare responses to both external and internal Customers requests while taking into account the constraints of the company.

• Coordinates with Safran Power Units Toulouse engineering and support staff to ensure accurate and timely response to customer inquiries and issues.

• Coordinates with customer engineering staff to ensure timely responses to technical issues.

• Coordinates all quality issues to ensure satisfactory resolution.

• Coordinates with Safran Power Units staff to ensure technical accuracy of operations and support of customer technical issues.

• Coordinates with Safran Power Units teams and customer program management (RR & USN) for RCM and AGE studies

• Develops and coordinates approval for repair schemes applicable to MRO (maintenance repair overhaul) equipment and overseeing MRB activity.

• Visits customer sites, hosts customer visits, and attends meetings as necessary to promote positive customer relationships.

• Travel required – 20%, including internationally.





3.0 SCOPE AND ACCOUNTABILITIES



• Develops procedures, identifies technical issues, and recommends solutions to fulfill customer objectives; recommends expenditures.

• Participate in continuous monitoring of internal controls where necessary and ensure compliance.

• Manage “Incident” & “Non Incident” Investigation processes: work scoping, progress validation, findings review, root cause identification, report(s) issuance, initiating action plan for root cause elimination – coordinate with Safran Power Units Design Office as need be,

• Manage Operator Technical Assistance process: troubleshooting in the aim of allowing safe continued operation of Engine or Equipment & preventing unnecessary removals,

• Manage In-Service product Reliability Study & participate in Product Improvement processes: assist with data collection, perform analysis, generate conclusions, provide in-service highlights reports and initiate Design Change requests.