Program Services Support Manager (H/F) (M/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.



Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.



Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.

Mission description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.



At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!



In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.



The purpose of the role is to contribute to

program, project, business line management and performance by providing support for operational teams to help achieve their cost objectives (including sales targets for program aspects), delivery and quality objectives. This also encompasses managing risks, opportunities, and deliverables.



Key responsibilities and duties:



A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.

B) Be part and an active member of the IPT from S1 to S12 gates.

C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)

D) Propose decision-making scenarios and help prepare decision-support documents

E) Develop and maintain relationships with the assigned internal customers.

F) Work closely with sales, engineering, supply chain, front office and other departments

as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments

G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target

H) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.

I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.

J) Support methods and tools teams in maintaining business tools and the management reference system

K) Be comfortable and familiar with (multi-cultural) international business practices which

includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.

L) Facilitate communication between other members of the team and the BU