Repairs Manager (H/F) (M/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.



Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.



Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.

Mission description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customisation, quality and industrial design.



At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!



In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.





Reporting to the Vice-President, MRO Strategy & Operation, the MRO/Repairs Manager is accountable for the successful delivery of the MRO sales forecast, in alignment with the business forecasting rhythms, through the management of all activities related to MRO, in line with applicable Quality Processes & Procedures, and with the aim to systematically maintain customer satisfaction.



The MRO Manager will also significantly contribute to the overall MRO strategy for the Customer Support and Services (Aftermarket) global organisation.



Key Responsibilities:

• Acting as a central liaison point on all MRO (Part 145) activities

• Ensure the MRO organisation maintains full compliance at all times to all regulatory requirements

• Contribute to the Safran Seats MRO strategy & Customer Support and Services vision

• Lead the MRO team to support the continuous development of the MRO organization in line with the Customer Support and Services vision

• Support the business to create business development opportunities to support customers and order intake

• Ensure the effective and efficient delivery of all of the operational performance metrics that meets the customer's needs

• Manage effectively all actions to improve performance to targeted levels and continuously improve our service level to customers

• Continuously lead and develop our employees to suit the business needs and deliver the customers' requirements

• Create a culture of ownership, openness, accountability and flexibility

• Seek ways to continuously improve the department whilst demonstrating adherence to processes and procedures

• Ensure cross functional training is cascaded throughout the department

• Ensure effective governance is maintained as a robust and structured process e.g. QRQC, 5S, FOD mitigation

• Ensure 100% customer satisfaction, and as may be required, maintain excellent customer relationships in this customer-facing management role